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User Support

January – March 2026

Last updated on March 04, 2026

iJoin Release Notes: February 2, 2026

Campaign Admin Improvements

The Global Settings tab has been renamed to Campaign Admin to more accurately reflect its purpose. Enhancements were also introduced to user group settings to support upcoming functionality.

What’s New

  • Renamed Global Settings to Campaign Admin for clearer navigation and alignment with current platform structure.
  • Updated user group configuration framework within Campaign Admin.
  • Added foundational elements to support future user‑group‑based features and permissions.

Benefits

  • More intuitive labeling helps administrators quickly locate campaign‑related
    controls. 
  • Improved organization reduces confusion between global and
    campaign‑specific settings.
  • Enhanced user group architecture sets the stage for expanded customization
    and role‑based capabilities.
  • Creates a more scalable structure for future enhancements without disrupting
    current workflows.

     

    Auto Increase Functionality Enhancements

    Overview

    Enhancements have been made to the Auto Increase functionality to ensure participant
    elections remain aligned with the provisions defined in the iJoin Specifications. These
    updates strengthen compliance, reduce user error, and create a more guided and
    transparent experience for participants making contribution changes.

    What’s New

    Maximum Auto Increase Restrictions

  • The system now enforces the maximum allowable auto increase amount
    based on the plan’s iJoin Specifications.
  • Participants attempting to exceed the permitted maximum will receive a
    notification, preventing invalid submissions.
    Auto‑Populated and Locked Frequency Dates
  • Auto increase frequency dates are now automatically populated according to
    the plan’s provisions.
  • These dates are uneditable, ensuring consistency with plan rules and
    eliminating confusion around timing.
    Authorization Page Enhancements
  • A new section has been added to the authorization page summarizing the
    participant’s auto increase selections.
  • This provides clear visibility into what the participant is authorizing before
    final submission.

     

    Benefits

  • Improved Compliance: Ensures all auto increase elections adhere to
    plan‑specific rules without relying on manual oversight. 
  • Reduced Errors: Automated limits and locked dates prevent invalid or
    inconsistent participant entries.
  • Greater Transparency: Participants can clearly see and confirm their auto
    increase choices, supporting informed decision‑making.
  • Streamlined Experience: Automated fields and real‑time notifications simplify
    the process and reduce friction during enrollment or updates.

     

    Bug Fix: Inconsistent Goal Projections

  • An issue was identified where in select circumstances, retirement goal projections
    shown between Relius/Omni participant web and iJoin were inconsistent. A fix has
    been deployed to address the root cause of this problem, which involved proper
    handling of participant auto increase schedules (when applicab

     

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